In this episode, join Switchfly's Ariella Barshay and Ian Andersen to explore what truly makes a customer experience unforgettable. Together, they unpack the art of 5-star moments, the role of thoughtful personalization, and the delicate balance between technology and human touch in service. With stories from the front lines of hotels and practical insights on empathy and communication, this conversation reveals how the smallest details can create lifelong loyalty. Tune in for actionable tips and fresh perspectives that every service professional can use to wow their guests.Chapters(00:02) Defining 5-Star Moments(01:03) Memorable Service Examples and ROI(03:22) Intentionality and Reading Customer Needs(06:08) Creative and Simple Experience Touchpoints(09:56) Personalization and Technology in Service(13:57) Balancing AI and Human Support(18:46) Empathy and Emotional Intelligence in Hospitality(21:38) Building Feedback Loops and Coordination(27:03) Using Customer Data and Institutional Knowledge(31:11) The Value of Grace and Humanity in ServiceConnect with SwitchflyWebsite: https://www.switchfly.com/LinkedIn: https://www.linkedin.com/company/switchfly/X: https://twitter.com/switchflyYouTube: https://www.youtube.com/@SwitchflyOfficial

Join host Adam Hatcher as he welcomes Melissa Mitchell-Blitch, author of In the Company of Family: How to Thrive When Business is Personal, for an exploration of family business dynamics and the essential role of boundaries. Melissa draws on her journey from wealth advisor to family business consultant, revealing hard-earned lessons about the emotional and organizational challenges that come with working alongside loved ones. Discover why boundaries are an essential framework that protects both business ambitions and family relationships. This episode offers practical insight for anyone navigating the unique complexities of running a family company.Links for MelissaLinkedIn: https://www.linkedin.com/in/melissamitchellblitchWebsite: https://melissamitchellblitch.com/Book: In the Company of Family: How to Thrive When Business is Personal  - https://www.amazon.com/Company-Family-Thrive-Business-Personal/dp/0578761459?sr=8-121C LinksTwenty One Clear website: www.21clear.comAdam Hatcher on LinkedIn - www.linkedin.com/in/adamhatcherSubscribe to the Twenty One Clear newsletter: https://21clear.substack.com/Bumper MusicStill Hotby Nic D, Connor Price(c) Lossless, 2023Episode Produced Byhttps://snapmarket.coChapters(00:00) Introducing Boundaries in Family Business(01:47) Melissa’s Journey from Finance to Family Dynamics(04:48) The Cost of Technical Advice without Family Focus(06:16) Motivations Driving Family Decisions(10:12) Learning to Address Family Dynamics Professionally(12:36) Defining Boundaries and Their Role(15:11) Practical Examples and The Freedom of Boundaries(18:32) Boundaries That Are Fair, Firm, and Friendly(20:28) The Intensely Personal Nature of Family Business Decisions(21:11) Setting Up the Discussion on Flexibility for Part Two

I’ve watched athletes like Justice Ellison use their platform for something far greater,  a legacy rooted in faith, vulnerability, and purpose. From Bible studies on campus to sharing his testimony before hundreds of college students, Juice lives what he preaches: true success is about honoring a higher calling.He talks about believing in what we can’t see,  that’s the kind of faith that fuels action when the odds are against us. It's about turning everyday moments into opportunities to lead with love, humility, and purpose.And here’s the truth: the greatest wins happen in those quiet places,  in the valleys, in the distractions, in the setbacks — that’s where God shows up most powerfully. Juice’s story reminds us that life’s true victory is rooted in our relationship with Him, not just the trophies we chase.Maybe that’s the point. Worth thinking about.Listen to the full conversation: Samacho.com

In this episode of AWM Insights, Chief Investment Officer Justin Dyer and Portfolio Manager Mena Hanna break down the wild swings in gold and other precious metals, exploring what’s driving recent market volatility. They dig into the core principles of disciplined, long-term investing and share why speculation—even when it’s tempting—rarely serves families building generational wealth. With personal stories, expert perspective, and compelling data, the conversation uncovers the real risks and rewards behind “shiny objects” like gold and Bitcoin. Tune in to hear candid wisdom and practical steps for safeguarding your family’s 100-year legacy in unpredictable markets.Chapters(00:00) Kicking Off the High-Performance Summer(00:41) Extreme Volatility in Precious Metals(02:26) Dispersion in Market Returns and Importance of Diversification(03:26) Geopolitical Tensions and Gold’s Current Narrative(04:19) Avoiding the Trap of Chasing Performance(05:26) Why Gold Isn’t in Our Playbook(08:36) Store of Value Assets and Bitcoin’s Surprising Divergence(10:32) Sticking to Value Creation and Long-Term Strategy(11:32) Learning from Other Asset Classes and Avoiding Costly MistakesConnect with Us• Call or text us: 626-862-0355• Website: https://www.athletefamilyoffice.com/• YouTube: https://www.youtube.com/channel/UCc1NxpK21N1vKWEExC45YEA• LinkedIn: https://www.linkedin.com/company/awmcapital/• Instagram: https://www.instagram.com/awmcapital/• X: https://twitter.com/awmcapital• Facebook: https://www.facebook.com/awmcapital/

In this episode of "In the Interim…", Dr. Scott Berry speaks with Dr. Michael Harhay, Associate Professor at the University of Pennsylvania and Director of the Center for Clinical Trials Innovation. The conversation explores Dr. Harhay’s progression through neuroscience, philosophy, epidemiology, and statistics, examining how this academic path shapes his work in clinical trial methodology. They discuss the Center’s role in addressing unresolved methodological questions arising from pragmatic, health system-based trials, including challenges with cluster and factorial randomized designs. The episode focuses on statistical and conceptual issues in endpoint selection for critical care, such as the analysis of informatively truncated outcomes, composite endpoints including organ support-free days, and the application of the win ratio. The increasing use of Bayesian methods in trial design is addressed.Key HighlightsDr. Harhay’s academic background and transition into clinical trial methodology at Penn.The mission of the Center for Clinical Trials Innovation to support methodologic research and training, particularly among statisticians participating in multi-center health system trials.Discussion of hospital-level and provider-level randomization strategies in cluster and factorial designs within health systems.Ongoing challenges in analysis of composite and informatively truncated endpoints, especially in critical care, exemplified by ventilator-free and organ support-free days.Evaluation of analytic strategies including survival average causal effect, composite endpoints, and the win ratio, with emphasis on the need for clinical rather than purely statistical weighting of outcomes.Consideration of the conceptual strengths of Bayesian methods and their integration into modern trial design and decision analysis.For more, visit us at https://www.berryconsultants.com/